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Terms of Service

and Acceptable Usage Policy

 

 

Ok, we have all kinds of "legalize" here (Acceptable use policy and Terms and Conditions). As a consumer, it is your responsibility to read it. To summarize:


ACCOUNTS CAN BE REFUSED AND/OR DISCONTINUED AT ServerRhino DISCRETION. 

This is a very careful and secure company and WE WILL check your customer input to confirm your information. Any irregularities will be cause for refusal. We do not have instant activation for this reason. but we do have HIGHLY satisfied customers on a clean service as a result!

 

No IRC's, BNC's, Eggdrops, Unauthorized SHELL programs, HYIP or PROXY sites, Illegal or blatantly offensive material or Spamming from a site or server. Period. No Exceptions at any time for any reason. Customers who LOAD (Proof of use or public display NOT required) these programs or materials on any server will be terminated without recourse and billed (including penalties) and further pursued to THE FULLEST EXTENT of the LAW, including but not limited to lawsuits against the individuals responsible.

Spamming using other resources with links directed back to sites on our servers IS involving us in the spamming not unlike using our actual server and can be grounds for termination without recourse.

 

Using a hosting or reseller account as a backup/storage device is not permitted, with the exception of one cPanel backup of the same account. This also includes Music. Movie or Image storage other than what is needed for your website to operate properly .  Broadcasting live events or anything other than very short compressed clips will be considered a violation of TOS.  SerrverRhino reserves the right to be the final arbiter in this regard and accounts can be suspended for violations without warning or compensation.

 

IF YOU HAVE QUESTIONS regarding these policies, please e-mail us in advance

 (sales@serverrhino.com)  and we will do our best to approve/disapprove as fast as possible.  Do not e-mail support, they are unable to approve/disapprove server content.

 

Users may not use more than 33% of server resources for over 2 minutes sustained.  If this is happening either your code needs work, your site has been compromised or your site is simply to large and active for a shared resource plan.  Further, no account may have more than 100,000 Inodes (each file is a Inode).  Please keep in mind that this limit also impact your e-mail, we can not be a storage depot for huge amounts of archived e-mails or other files.  The indexing eventually creates to much of a strain on our resouces.

 

Support Restrictions:

ServerRhino will make every effort to support information for configuring popular network/web software to use internet services. However we can in no way specifically test every piece of software that could conceivably be utilized with our systems, only provide general system-related information. The offer of any particular service does not constitute an obligation on serverRhino's part to tutor the necessary skills to utilize that service, only to provide system-specific information. 

ServerRhino will no longer support the installation of any SSL's other than its own. Now I know you are all thinking .. "they are just trying to get a new revenue stream and make more money on us"..and if so...you have not looked at our SSL prices..[;->.  For the time spent, we lose money on them BUT...we never have to go back and debug them, or fix them after they have been improperly installed 7-8 times (what a mess that makes)...etc.   So in the interest of simplicity, consistency and most important of all...keeping the tech time properly used...This is our company policy

 

Payments:


Accounts will be billed 5 days in advance for the month of service. If you sign up and receive service today, we will bill you today for the next 30 (or 28/31) days for service. No refunds will be processed without "cause" . Accounts are invoiced 4 days in advance of payment processed. You will be notified by e-mail to the address you signed up with for services of success or failure. If billing fails and we are unable to process payment for over 5 days we will suspend services without further notice. If we are still unable to collect 10 days past payment due date we reserve the right to terminate the account and all files on our services without recourse.


Uptime Guarantee:


If your website and/or email becomes unavailable due to reasons at your facility (or related), We will offer a refund for 2X the amount of time lost regardless of duration of downtime for any reason NOT related to customer error up to 100% of monthly charges refunded.

 

CANCELLATION POLICY: 


We offer a 30 day money back guarantee for cause on all hosting, reseller and dedicated services plans. Cause is any demonstrated failure on our part to deliver services purchased. If you can provide us with a reason that we failed to provide the services you purchased from us we will be more than happy to give you a refund. Secure server certificate and domain registration fee's ARE NOT REFUNDABLE


CANCELLATIONS MUST BE SUBMITTED THROUGH THE BILLING PORTAL 7 DAYS IN ADVANCE OF DISCONTINUATION OF SERVICES. Again, Pro-rated refunds for monthly billing are not given so be sure that we know your intention to leave within 7 days of billing..[;->

 

To cancel, please go to https://serverrhino.com/billing/ and login with your billing credentials.

Once there, click on "My hosting packages"

Once the next window opens, click on "View Details" to the far right of the
service you want to cancel on the same line.

From there on the bottom of the page you may cancel services.


a) What if we sign up for 1 year in advance? Is refund available, is it full, prorated or percentage-based?


See above for specific service policies. When offered, the refund is Pro-rated to the next months billing. If you sign up for a year at $120.00 and want to leave after 1 month we will refund $108.00 (11/12's of the purchase price). Same situation, you sign up for a year at $120.00 and leave after 45 days you could be eligible for a refund of $96.00 (10/12's of the purchase price) since you are already into the second month of service and that has already been accounted for.  The exception to this is as follows...if the annual fee represents a discount over our monthly fee, you will be refund AFTER the calculation of monthly billing is done.

b) Is there a timeline where refund eligibility becomes void? No
 

Payments:

ServerRhino accepts MasterCard and Visa, Discover and PayPal as payment options. We will not accept company or personal checks or wire transfers.

Acceptable Use Policy (AUP)

 

Use of ServerRhino Service constitutes acceptance and agreement to ServerRhino AUP as well as ServerRhino TOS (Terms of Service).

ServerRhino Inc reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service). All users of ServerRhino Internet services, and their clients, must comply with this AUP and our TOS (Terms of Service).

IMPORTANT NOTICE:

 

Payments To ServerRhino have a 30 day money back guarantee for cause

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. ServerRhino may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your ServerRhino account or other actions as detailed below without notice, based upon the nature of the violation. As noted on the site, legal Adult Content is allowed


Hosting only Customers:

Please remember, your unlimited E-Mail Services and/or subdomains are for YOUR use. They are not intended to be used for re-sale or promotional offerings.   Please order a reseller/VPS or Dedicated Server account if that is your planned usage

 
This document is intended to provide a basic understand of ServerRhino Acceptable Use Policy. The following are guidelines for the establishment and enforcement of ServerRhino AUP. If a ServerRhino account violates this Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. While we prefer to advise customers of inappropriate behavior and any necessary corrective action, We must reserve the right based on the nature of the violation to take any and all corrective actions ourselves including immediate termination of service.


The following constitute violations of this AUP:


Illegal Activities:


ServerRhino services may not be used for illegal purposes, or in support of illegal activities. ServerRhino reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.


Harm or Endangerment to other people:


You may not use ServerRhino service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography, or use ServerRhino service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Forgery or impersonation:

Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Unsolicited E-mail, News Bombing (SPAM)

Use of the ServerRhino service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate suspension of the offending ServerRhino account. Spam complaints will be sent to the e-mail address on file. Failure to respond to complaints within a 24 hour timeframe will result in the ServerRhino staff suspending the offending account by whatever means necessary. Should the account become re-activated without the express written consent of ServerRhino, the offending account will be immediately terminated, and may result in suspension / termination of the server itself. Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove any and all traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been completely removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation will be immediately and permanently removed from our network without notice. Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending ServerRhino account.

 

Shoutcast, SafeList's and Gaming

 Prohibited for Hosting, Reseller and VPS Customers ONLY (Does not apply to Dedicated Servers other than legal  restrictions), see below:

 

Torrents and 777 permissions folders.

Prohibited on ANY ServerRhino Services, see below:

ServerRhino will allow Double opt-in Safelists, Shoutcast and Gaming as long as they are on their own dedicated servers. These types of sites use a great deal of resources and can't be supported through our website, reseller or VPS programs. We also require that these list be carefully policed and comply with all state (Massachusetts) and federal (United States) law (regardless of where the site ownership is located). Failure to abide by these laws constitutes a violation of our TOS/AUP and termination will be enforced without exception or limits.

 

On ALL servers, any and all 777 Folders in /home/public_html/*.* folders are NOT allowed, regardless of (badly written) software requirements.  You can use 755 without issues for almost all softwares available.

 

Copyright or trademark infringement:

Use of the ServerRhino service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. Use of the ServerRhino service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

 

Network disruptions :

Use of the ServerRhino service for any activity which affects the ability of other people or systems to use ServerRhino Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. ServerRhino will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. ServerRhino, does not allow the hosting of IRC, IRC Bots, or eggdrops or Unauthorized SHELL programs on our network. Accounts found hosting this material will be subject to immediate cancellation without refund. Use of the ServerRhino service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of ServerRhino or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending ServerRhino account is subject to immediate termination.


Security:

You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Network Security:

ServerRhino accounts operate on shared network resources. Excessive use or abuse of these resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

REPORTING VIOLATIONS OF ServerRhino AUP

ServerRhino requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at abuse@serverrhino.com if possible, please provide the IP address used to commit the violation, date and time of the violation, and evidence of the violation.


ServerRhino will charge a $200.00 site clean-up fee for any abuse of the terms listed above PLUS, ALL TIME AND RESOURCES TO TRACK AND TRACE ABUSE WILL BE BILLED AT SERVERRHINO'S $75.00 PER HOUR.


Terms of Service (TOS) 

All Terms and Conditions of this TOS (Terms of Service) our AUP (Acceptable Use Policy) and SLA may be modified at our sole discretion without prior warning. Changes to this TOS does not constitute grounds for early contract termination or non-payment. Please check back regularly for any updates.
Use of ServerRhino Service constitutes acceptance and agreement to ServerRhino Inc AUP (Acceptable Use Policy) as well as ServerRhino TOS (Terms of Service). From herewith in this TOS, AUP, and SLA, the usage of us, we, our, ours shall constitute reference to ServerRhino, the usage of you, your, they, them shall refer to client / customer of ServerRhino.


Acceptance of Contractual Agreement

1. Client agrees that by placing an order either by means of electronic ordering (web order form) and receipt of such order by ServerRhino, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.

2. ServerRhino will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

3. In connection with any Hosting Services, if Customers actual bandwidth usage in any month exceeds allotted amount, specified in Customers contract, Customer will pay ServerRhino any additional fees as specified in the Service Description.

Payment:

Establishment of this service is contingent upon receipt of payment from Customer to ServerRhino Inc. Subsequent payments are due on the anniversary date of the month for that months service. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.


Payments and Fees:

Payment is due on the defined monthly recurring billing date of each month. Service will be interrupted on accounts that reach 5 days past due and subject to immediate termination. Service interrupted for nonpayment is subject to the setup fee for that service for reconnection. Accounts that are not collectable by ServerRhino will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a Processing and Collection Fee of not less than Fifty($50.00) nor more than One Hundred, Fifty ($150.00).

 

Delinquent Accounts:

ServerRhino may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Account Cancellation:

 

 All CANCELLATIONS MUST BE SUBMITTED THROUGH THE BILLING PORTAL 7 DAYS IN ADVANCE OF DISCONTINUATION OF SERVICES.. Pro-rated refunds are not given so be sure that we know your intention to leave within 7 days of billing.

Refunds and Disputes:

All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargeback's, in ServerRhino Inc discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

 

Litigation and Legal Action

ServerRhino Inc is incorporated in the state of Massachusetts and as such...regardless of the place of agreement, the client agrees that for purposes of venue and jurisdiction the understanding regarding services  was entered into and performed in Worcester County, MA, and any dispute will be litigated or arbitrated in Worcester County, MA. Customer further waives all objections to venue or jurisdiction and acknowledges that venue and jurisdiction in any such litigation will be held in Worcester County Courts.

 

 

ServerRhino - SLA

Hosting, Reseller and Dedicated services are defined as servers and server space that is rented to Clients. This service is to provide the clients with knowledge and overview of the server. From time to time security updates, patches, kernel upgrades, and System Administration may be performed free of charge. In addition to these services System Administrator may make recommendations to improve the overall performance, security, and updates to the service. At the sole discretion of the System Administrator any installation, configuration, or tuning of the server may be considered billable, and you will be notified and requested to approve any additional charges. Any Support not included with your dedicated server, will be subject to a $75 an hour labor fee, billed in hour increments during office hours between 9:00am  5:00pm M-F (EST). ServerRhino Inc reserves the right to perform maintenance, security checks, or management without client initiating such request. ServerRhino Inc does not take responsibility for the overall security of servers.

Network Outages or Unscheduled downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem within the network as confirmed by ServerRhino. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

Scheduled Downtime is any ServerRhino scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail and/or forum post. 

ServerRhino will refund the customer 200% of the value of the time of service (up to 100% of your monthly fee) for network downtime. Network downtime is measured from the time the network is 100% unreachable, until service is once again restored. In order to request a performance credit, you must E-mail us within 10 days of reported violation. SLA violations will be reviewed by our personnel Monday - Friday 9AM to 5PM EST. 


*Network violation SLA credit does not cover server hardware failure.* 

Performance Credit exclusions:


The following are excluded from the monthly calculation of Service Availability:


Scheduled downtime
Problems outside of ServerRhino network (upstream providers, or clients inbound connection) not effecting 100% loss to our network
Interruptions or failure of individual service caused by client, their employees, clients customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, or server hardware failures. 

Server Hardware for Dedicated, or Co-Located Servers
Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included for Dedicated Servers, and switches for Co-Located Servers, unless client provides their own switch.

Hardware replacement will occur within 12 hours of the reported problem, ServerRhino will refund 5% of the monthly fee per additional 6 hours of down time (up to 100% of customer's monthly fee). In order to reduce replacement hardware downtime, we keep a small quantity of pre-built systems on hand to swap out Hard disks, so that your server can be back up in the shortest amount of time. For Hard disk failures, we keep pre-installed drives with our standard partitioning for immediate deployment, but Cpanel must always be loaded after deployment (part of its validation process) and so will slightly delay the process. In order to request an SLA hardware violation credit, you must E-mail us within 10 days of reported violation. SLA violations will be reviewed by our personnel Monday - Friday 9AM to 5PM EST.

*Hardware SLA violations do not cover network violation*

Performance Credit exclusions: The following are excluded from the monthly calculation of Service Availability:

Interruptions or failure of individual service caused by client, their employees, clients customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks and exploits.

Replacement is defined as returning the server to original configuration when it was purchased. If hardware failure causes corrupted Operating System, Data Files, or Configuration of server, ServerRhino will restore the system to original state.

If the server is compromised and a NEW OS and/or Cpanel re-install must be performed for security reasons ServerRhino Inc will charge a $75 fee to restore the system.

 


ServerRhino is not responsible for the restoration of data to server. We strongly recommend that your purchase backup options for your server, and keep copies of your data off-site with you for emergency purposes. If hardware failure and data loss occurs, you the client are responsible for data restoration. ServerRhino shall not be liable for loss of data under any circumstance

 

 

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